The Rise And Fall Of GameStop

Rise, fall, and RISE AGAIN

Charlie Ritchie Metallica?

@@tukayz254 What do you mean? Being a rational person? They have $2.8B in assets and 2.2B in liabilities and lost $0.4B last year.

No, they are still doomed. Inflated stock prices do not mean that they have a sustainable model forward. Within 6 months the stock will be back in the cellar.

@@dacypher22 ok boomer

Couldn’t have said it better myself! Customer service is horrible!

I find used games at gamestop cheaper than psnstore. Sometimes half the price.

@baerleon No, I find games on playstation are like 2 years old and they are full price. I go to gamestop and they're literally half the price. I never come across these problems people a claiming.

@@enigmathegrayman2953 What is customer service to you?

Idk about y’all but the dudes are nice and cool but females who work at GameStop always have an ugly attitude

Should be a very interesting end of the week

Its gonn get get suspended

HOLD THE LINE!

How can anyone take this video seriously when they have a video of someone playing a Xbox 360 in the store?

Me?? But I'm ready to go buy some games from Game Stop

Gamestop used to be cool,when they try sell ps2 orginal xbob and gamecube was super cheap like 2 dollars when new console came out.digital is killing physical games

True

That part...that damn part...they sell high and buy low...greed will always be someone's undoing.

Yup

They shouldn't have bought back games imo

The shareholders and execs only care about the bottom line. Why should they concern themselves with the customer?

@@cassideyousley406 because if the customers are not happy they will lose money

@@aname959 That's not how it works. That's outdated material. The customer can be wrong. Customers don't always make the right decisions. In the business you need to make profit or you won't succeed. Opening a box of a new product and then trading it in, you need to profit from that. You can't please the customer by simply saying will give you 45$ for this when it sells for 69.99 new unopened. Not here to defend Gamestop but a lot of you "gamers" don't have a clue on how to run a business. Why would you buy new then trade it in for $30.00 that's a bad decision on your part but there are people who will do this. Then they complain they got ripped off and say "bad service"

@@projectfreedom9510 that’s not what I mean. I’m was saying that companies can’t just completely neglect the customers if they do that they will lose money. For example I don’t like going places if they have a bad website.

U mean toy stop

I just made a comment about that...its the worst

Facts you can bring in a game that just came out and only get $30

The game stop in my city closed during the pandemic. It hasn't reopened at all. There's one at the mall but I haven't checke dit out. And I really don't need to because I'm all for digital purchases.

TheresOnly1Stef What should the trade-in value be for your used, dated software that will be hard to resell?

Place blew from the start, hardcore gamers worth their salt play PC games, not games using a 8 button controller an 8 year old can play. learn a faking computer, quit being a weenie.

And they would sell it for 30$

@@leninfranco9328 blame China

I would have offered you 25 cents for assassins creed 3, it sucked

Frank Sandoval why

If you took that 75 cents and put it into GameStop you would have $750 right now

stonks*

They deserve even more hate imo

Smells Like robinhood short seller..

Would you like to pre-order a game? Would you like to renew your power up reward?

It's their own fault they failed because they became greedy 15, years ago you could trade a used $25 game and get atleast $7 now you trade a brand new $50 game you would be lucky to get $10 that's why I and everyone I know hates GAME STOP

Led istic . Ya... TIV aren't really the problem

Haha awesome

You cant buy a single share for that you simp

Someone has overvalued something here.

Hey would you like to purchase a protection plan or donate in addition to that offer?

Short seller

yup lol

🤪lol

Not that this excuses this, but if you're wondering why, corporate forces stores to unbox one copy of the title to shelve the empty box. And a lot of times that copy would end up being the last one.
The plus side though... Not much difference between a new and used title anymore. Usually employees will put any inserts with the disc so they cannot get stolen, and unless the game is really old then the case is usually fine.

@@laurynrossback1604 depends.i got new it was open with scratch i got and fingerprint.

Than that's your own fault? Who the hell buys a supposedly new game unsealed? Blame your own incompetence

@@Udon_Noodlewow big brain over there

@jack doe
that's not a bad idea

no funko was amazing

ahh i thought you meant the old funko land that did the main order video games that kb toys bought

I miss funkoland.😭😭

I do not get the funko appeal at all. Just really don't get how people spend money on those things to just put them on a shelf.

I will agree that our website sucks. But since may, we haven't had any new product coming in to sell, so you can't curbside if it's not in stock

@@Tuubesoxx I'm still a pro member and prefer buying disks but the GameStop near me closed down so unfortunately I have to buy digital copies. It's a domino effect.
No stores
No pro members
No game informer
No product Stock
Done. Sucks honestly

@@Tuubesoxx notice the word "We" havent had any in stock, what your surprised? Gamestop employees/investors have youtube? Read..Think..This is their #1 platform for free advertising.

@@noahdove4355 yes we, I work for gamestop as a peon. Why advertise our lack of product...

@@Tuubesoxx One thing your website got right was the Xbox Series X launch. There were intentional delays in the ordering process to slow down bots and clear instructions about how the ordering process was going. I was on 4 different websites trying to pre-order and GameStop's worked the best.

and fall again

@@anthonypistolese8843 it will keep going up and down, because if the situation going on.

Lmao pretty accurate 🤣 😂

I wonder where these Gamestops are where people are having these experiences. I just bought my copy of All Stars and all they asked me was if I wanted the protection plan.

@@Towlie101 in florida, they wanted to sell you the memberships cards, the protection plan, game informer, toys like tf... i just want my used game

Hatake Kakashi thats a game stop employee that won’t last too long. If they don’t offer and make the quota for the week or month they will be let go.

@@denislara4343 yeah they are required to ask all that nonsense 🙄 everytime i went there.. it was the same speech at the counter.

They would've failed much faster if internet service providers weren't in monopolies and actually competitive where every state had at least 5+ providers to choose from and the majority of folks had fast broadband.
Access and speed of broadband is they key to gamestop survival and customers eventually moving on from disc to digital.

😂😂😂 nice

😁😁

I worked there a few years ago for a holiday stint. After seeing how they operate i said they will never get another dollar from me

Facts

Ok...enough with the age jokes..🙄

Hey Ray I love Nintendo box artwork.

resale value of what few dollars? software is valueless i can copy any games with simple code emulator and print them on cds

Well what ever makes you happy but don't be surprised if they go the way of the dodo 🦆bird.

Boo hoo

They never go on sale either.

Cause nobody wants them

That's what old copies of Madden and Fifa are worth.

@BxxDxx Hoodoo doubt it

@BxxDxx Hoodoo it's all relative on demand. If you trade in a game within a month or two after launch, it will be more sought after than if you wait a year or 2. People tend to want to play the newest titles. Also if a game has a sequel coming out or whatever, that usually gives a bit of a boost in the previous game of the series too.

It's the stupid attitude that's poisoning your brains. I wish Gamestop would just stop doing trades all together so people stop complaining. All new items, no use products. Would that make everyone happy?

@Shorty That's how it's always been.

Ebay still exists

Theres plenty of used game stores around owned by gamers. In the Seattle area where I live we have two locally owned chains. Pink Gorilla and Another Castle. Both offer much better selection of games, better prices, and MUCH better customer service. The owner of Pink Gorilla actually posts videos on KRplus teaching people how to avoid buying counterfeit games.

m.krplus.net/bidio/hNWvdn5foKG3naQ

@@joelopez7459 Prices will go up if it gets harder to buy physical copies of games.

I luv RadioShack!!!
Best memories growing up shopping there

@@savethaelephants1202 my RadioShack was next to a subway so it smelled good

Radio shack was great. But when I buy a phone and they tell me, if you lose your charger its cheaper just to buy a new phone at $10.00 than just a charger at $30....how does that make sense?

Yea I like have the physical version of games if i can help it. Not counting Steam, I only bought one console game digital (New Horizons) since I didn't feel comfortable going to the store at the time due to the outbreak.

Absolutely. There's something about having a tangible object that gives you the feeling of having "ownership."

Dude seriously. I have all my favorite movies and series on dvd or bluray, all my favorite books in physical form, all my games in physical form. U never know when a hard drive will malfunction or a company will disable or edit media

You can still buy physical games on Amazon. I seriously don't think this will continue when the PS6 comes out though, more and more people are buying digital.

Nope they’ve been doing that for decades

That's literally how video game prices work. When a game is in high-demand (usually because it's new) and the supply stays normal, prices go up. GameStop's problem has never been the prices they sell games for. Matter of fact, they often sell used consoles and games cheaper than OfferUp, Craigslist or Amazon and Ebay.

@@stpedro-ht9ng doesn’t even have to be high demand they still rip you off.

@@alia7750 But how do they rip you off? Games are not more expensive there than they are anywhere else. Often the opposite. And when you sell them a game, they take it off your hands right then and there. Of course they won't give you as much money as if you sold it yourself. You have to create a listing, pick a fair price and wait for someone to buy it. And you have to arrange to meet up with the buyer or ship the game. Gamestop takes care of the sale for you and gives you a cut. It's simple business.

@@stpedro-ht9ng judging from the comments section, the customers still FEEL ripped off. This doesn't built a good relationship or loyalty with the customer. Also they sell opened games (without wrap) as "new" which always felt like another ripoff to me

are you high? your paying more digital than used physical. I bought deus ex human revolution and bio shock infinite for $4 at a game stop last year. deus ex human revolution itself goes for $19 on steam.

Digital is ass.

@@prodbyvessels No it's not. The majority of my small collection is digital copies, you cannot beat the convenience factor

@@unicorntomboy9736 At the end of the day, its all personal preference. I know its convenient as hell to be able to switch games without having to put any disc or change them. I just personally like owning physical copies of games.

@@prodbyvessels So I don't own my digital copies?

To be fair, unless they perhaps started their own publishing company, how can you ever adapt to online games? Gamestop was simply the middleman. Middlemen are all eventually cut.

@@cassideyousley406 I feel like they could have moved and tried to make a steam-like launched for PC, supported indie games and took a cut of the revenue, upped trade in values, cut down store amounts, turned the stores into more community centers where people come together to game and hang out like a club instead of just coming in to buy games. They also could have improved their online store and invested into classic video games much earlier, such as a GoG like system where you can purchase old video games digitally or buy physical ones in-store. Making limited run physical editions of games could be good and exclusive collectors editions would also be nice.

@@cassideyousley406 netflix?its not like all the movies are own by them.they are also a middle man.but it works

Was funny until the end you got too nerdy

Spiderman 3 Tobey: You'll get your million dollars when you fix this damn door!

@@SplashIt34 why dont you go splash around else where, this aint HickStop lmao

Poor short seller

Lol I love this comment

I KNOW!! at least my kid had the opportunity to walk around a block buster.

Same with a Toys-R-Us. Luckily my now 10 year old had a chance to actually go in one. When I was a kid, going into a Toys-R-Us was everything to me.

It may have something to do with all the recent developments such as activists investors taking big stakes, as well as partnership with Microsoft. New consoles are coming out as well, so Wall Street is forced to take gme seriously again.

Well they really didn't cover the way they treat their employees, policies during the CV. kind of glossed over the trade-in program which you'd have to be pretty dumb to do regularly - even with eBay fees you'd almost always make out better selling vs. trading-in - you would likely do better selling at a garage sale compared to the value given at GS. From the financials perspective they covered most-if-not-all the bases - if you know a bit more about the culture then you know the other reasons - primarily that you know you're getting ripped off when you go there as a customer but have few other options. For our family (I'm the one with the wallet) we make GameStop our "last stop" after Target, BestBuy, and even WalMart. On (very) rare occasion they (GS) will have a "special edition" that my kids want but even then they'll say that's too much for what you get and get the "regular" one...

Probably because their stock is up 700% in the past few weeks

Blockbuster didn't rip off their customers. I actually loved BB til their doors closed.

@@delconagher12 blockbuster certainly did rip people off.

@@lamartruth6601 Right. It went out of business for a few reasons lol

@@delconagher12 Blockbuster late fees were nuts.

@@cassideyousley406 Well that's just you being lazy. That's not ripping people off. I actually had 3 movies a day. All you need to do is burn them & drop them back off after. So yeah that's on you not them.

I would say it's a hard market to crack. Why would anyone go to GameStop streaming as opposed to Steam, Epic games, GOG etc? And knowing GameStop they'd charge you rip off prices. Also the expertise to set that up I doubt they would have. GameStop deserve to die off to be honest. They aren't even competitive with normal retailers in Australia, here EB Games is known as a rip off. I only go there as a last resort.

Thatd be hard especially now that xbox and playstation have their own in console streaming services for a fairly reasonable price

They should have but they did not adjust in time.

@@crtmojo2705 blockbuster mad the same mistake

Navin N yep. Movie theaters are next

Or : sorry, we don't do trades anymore. Too many people complained.

most people look towards ebay or offer up / let go etc etc to sell there new/ used games so they recover some of that money.

@@godskillers666 I really don't think 'most people' resell their games on Ebay rather than Gamestop

perhaps in Canadian dollars....
and only if they just paid $69 for it 5 minutes ago and it's still sealed in plastic....

@@troywright359 If they're buying more than a couple games a year - even with fees and the "hassle" (because taking two pictures and writing a line of text is too hard) is almost always worth it. But you are right - "most people" are indeed lazy and figure "I'm getting something" for it....

🤣🤣To the Moon

Now you see if you invested you would have 220 dollars

as often as possible.

I do buy physical copies...never at GameStop though.

Just not at GameStop.

You’re now weird in today’s time

Fills up the mancave with nostalgia vibes. 👌🏿

I buy my physical copies from Amazon and Best Buy.

Or Walmart I haven’t stepped into a GameStop in years

Walmart, Target, Best Buy, and the occasional game delivery from amazon. That’s how I get my games.

Do you all buy them used on Amazon or strictly new?

@@theoldgods8229 Strictly News.

💯

One store operated by a die hard fan in a tiny town of college kids?

I was an Assistant Manager at a Blockbuster Video from '99-'01. I remember when Redbox hit the scene, and it was a wrap for Blockbuster. Luckily I got out before the mass closings.

Stonks

Well well well this aged like milk

I agree they don't understand gaming so well but they're financial people so they see things a little differently.

Bro that's in cash credit is more $0.15 🤣

You are lucky you even got anything,
Sincerely, GameStop.

Thieves

Your better off selling your console on facebook 🤣😂🤣

😂😂

You do download the games from the provider to be honest, and you can just delete to open up storage space, but you will still have the game because you own it....

TRUE! Clearly someone who was assigned the story, and not actually interested in the company or the industry. Sales tactics, poor store organization... the poor web infrastructure and lack of customer support for their web services. They blow over the Microsoft deal in the beginning like this isn't a huge pivot for the brick and mortar stores. The bit that the consumer is going to see. Not the best video to say the least.

Not to mention that their "analysts" bought a gaming chair and own a console - they are now experts in the community. Not to take too much away from them - they're probably nice people and likely understand the financials behind what GS is _saying_ what's happening - the reality is all through the comments section of this video - people don't like doing business with GS. If the experience was better and prices paid for used gear/software was better I think it could survive (at least longer than it would without those changes) - I really don't know anyone who "likes" to go to GS - they want a game today and either they don't want to download it or don't have an easy way to pay for it on-line. Even buying t-shirts and Funko stuff is an ordeal - the sales never ring up correctly or items are in the wrong bin - when you think you're going to end up spending $50 for a couple t-shirts and a figure it'll be $70. Most of the time you leave thinking - I could have bought on Amazon and save $20-30....

7:40 is well said though. They interviewed others at least who knew more. 10:20 amazon had a discover cross promotion and put switch first party games on sale. Gamestop can only exploit pre-owned stuff for pennies and is a dated model. 11:20 interview better than nothing. This vid isn't that bad. Whatever he goofs or doesn't answer I feel others did for most. 12:13 collectibles market is at least fair. No Lego Mario of course lol

Xbox series x and PS5 will not bail the company out just because they sell out like hotcakes. GameStop, as a physical brick and mortar store, has a lot of overhead and they're limited by supply side (quantity of new consoles). GameStop sold out of both PS5 and Series X preorders in seconds, but that does not mean the business is doing well given their enormous costs. Go look at their 2019 quarterly report lmao they are not gonna be miraculously saved by a new console launch. And once supply stabilizes and new consoles are ubiquitous a year from now, I guarantee people will look to other retailers such as Amazon, Best Buy, Walmart for their new devices and GameStop as a last resort, especially since you'll almost certainly get free shipping for spending that much.

Pedro Portillo that and retro game shops a cheeper and they tend to vet their games. I seen a fake Pokémon green ver. At a game stop for 85$ and it was a very obvious fake lol.

Yep I love my local retro store.

No mention at all of Nintendo either, and that's been Gamestop's bread and butter since the GameBoy & DS. The Switch and those stupid Amiibos (Amiibi? LOL) are the only game stuff they have outside of Funko Pop figs.

Wow

I hate gamestop

I agree with you Smash JT, it seems to me like CNBC has a short interest in GME. All I see is negative stories and how GameStop is doomed to fail. And people believe them and think a business can’t adapt to a changing market. Seems like a little bit of manipulation is going on.

luvin nana ryan Cohen, who started from scratch (chewy.com) managed to outsell Amazon with online dog products, is buying up everything to own 50% so he can turn GameStop around... this was like 2-4 weeks ago. New consoles always make GameStop increase in stock price. Most likely stock manipulation.

@luvin nana
“about someone buying up shares”? Not just anyone... someone that started chewy.com and managed to build it all the way up to outsell Amazon regarding DOG TOYS AND SUPPLIES.
Is that not exactly what I just said regarding gme? The new consoles will make the stock increase because they always do, but I never said it will stay up... And you yourself just described why GameStop’s stock increases during new gen; because it’s the presumption that their business is going to increase when the new consoles come out.

@luvin nana really all I have to say is, just look at the stock has increased nearly 200% in the last 2 months... enough information that you need to know that GameStop isn’t going anywhere anytime in the immediate future. 6 months to a year... at least another holiday season or two which is plenty to make money off of the market... not to mention the shorts... way extended.. 64 million shares and 68 million shorts bought...

@@aiRxShop GME 🚀🚀🚀🚀🚀🚀

Great KRplusr.

Pretty good channel

Not everyone needs the obvious to be pointed out to them 🙄

Lol right??

ya know, you can help them along on their way to bankruptcy by NOT buying your games there! Shop online or walmart,target ect...

lol I caught that too. "They decided to enter the market" like.....where were you dude? Should have had an actual gamer run through their script

Well it's because it's called the Xbox "One". Duh! (Yeah it's a stupid name...)

I'm convinced they did this on purpose to get us to comment on their video more leading to more, user interaction.

Lol, facts and they would turn around and resell it for like $1000+

@@cactusjack2264 exactly! Basically everything is going to get devalued dramatically. So once I buy something most of the time I just keep it, unless I can give it to some in need or will actually appreciate it.

You would be lucky to get the three 😂😂

@@hustle2muscle same. I honestly just stopped buying from them.

@@tobydanger86 GameStop is wack lol I would rather play Tetris for 3 hours

Godlike comment.

Now go cap the suits

As much as people complain about it the selling culture is not what is losing gamestop money. Consumer preferences have changed and Gamestop has been slow to respond, that’s it.

@@joshido7352 you'd be foolish to think that a strong sales culture does nothing to the consumers. Usually with that type of culture you get more corruption from management and employees in order to reach there quarterly numbers. It's all over the internet and it doesn't have to do with giving pennies on the dime for trade ins.

@@joshido7352 it's the same reason why pharmaceutical don't give bonuses for selling medication. You would increase the opioid pandemic.

Danny Padilla That culture has been in Gamestop/EB since the late 90s. Gamestop was doing just fine until Digital gaming became a wide spread option for consumers. People bitched about Gamestop all the time yes but they still went in because it was still the best retailer for games. Now consumers have more convenient options.

@@joshido7352 yes, that's a part of their down fall, thanks for a summary of the video. How we treat the consumer is more important now because of social responsibility. Thus, dated sales tactics is a problem too.

Who wants to stream $70/game?

Digital storage is expensive? Is this comment from 2006?

@@sammusaev5883 I was referring to those that want to commit to a new console - the higher the storage the higher the prices.

Yeah but the problem now in site like Steam you don't own the digital copy, you basically rent it. If Steam goes bankrupt tomorrow your digital copy is gone too.

Abdul Soleh why would they go bankrupt the profit margins on internet services are insane they probably have money in the stash or are owned by an even bigger company

@@newstation795 anything can happen in business. Beside you miss my point, I'm just making examples because most people don't know they didn't own digital copy.

Gentlemen no one cares about about buying a disk for almost a century go with the trend.

This made zero sense to me, until I realized they must think the XBOX 1 means it was the first Xbox 🤦‍♂️

It’s already dead

@@dylanf3108 its not.

Same here. I think most ppl have their games shipped through an online purchase.

That you receive on launch day maybe 50% of the time. I stopped doing launch day buys at Amazon after they sent Mario Kart 8 Deluxe and Splatoon 2 a day and 3 days late respectively.

@@Downphoenix everytime I order i get it on launch day . Your situation must be unique. Also all my friends use Amazon for games and they receive there's on launch day.

@@scaldon2 definitely not, I know several people that didn't get Mario 3d all stars on launch day, I know one that didn't get it until the Tuesday after, despite preordering the day preorders opened.

Or having it in the disc drive just to play the game lol.

But Walmart is doing pretty well honestly. You can't go wrong with their prices and AMAZING customer support.

Yup, if they start selling merch and cos play stuff it would sell like crazy. Last year, when Fortnite was at its peak, I took my boys to big YTstreamers/gaming fair type event.
Fortnite shirts, socks, toys and even key chains sold out in first two hours.
That should be their business model.

1/3 of their floorspace is non-game merchandise, and it's the most horrible overpriced junk imaginable...
if they could get their inventory in line with what their market really wants, it would definitely help.