How to handle unexpected job interview questions 🫣😳🫠

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S - silence
T - terrified expression
A - accelerate breathing
R - release gas

I know this is not the point of your vid but I hate that the default strategy in customer service is to reward bad behaviour. Working retail is hard enough without adding a hole customers.

I was asked how I would respond to two of my colleagues having an argument. Still not sure exactly how to answer that the best way.

Good STAR.
You can take four life experiences in work and make about 16 scenarios. It should be the only way to answer interview questions but people aren't taught it. Thanks for your good work

I loathe with a *searing* passion that so many companies would rather bend over and encourage disrespect from customers by yielding like that....

My entire job is just deescalating all day long (I work in a pharmacy, people get heated) to the point where I couldn't isolate a single incident to describe, much less one that really showcases my skills at dealing with difficult patients. I ended up fumbling and finally managed to pull out the most recent possible incident, which was minor and didn't really allow me to showcase my skillset all that well, I don't think. And THIS is why we prepare.

this is why im my own boss 😂

Ok but what do you do if you’ve never had an experience like what they’re asking?

Add an extra R for relevance to bring it home

I was once asked if I had a difficult relationship with my boss because the job performance letter I got was like one little word shy of perfect.
I don't remember exactly how I answered, but I think I said that that was indeed a point of conflict, because I missed constructive criticism during my time there(I was a trainee, so expected to still be learning) that would help me learn, which was basically the truth.
In my experience, you don't have to say everything was perfect at your previous job, but you also shouldn't just complain. Pick out some things to say that didn't go well and explain why those things are important to you.
So me, generally feedback of both positive nature and constructive criticism is important. Only praise doesn't help as no one is perfect. Only criticism and you start having self doubt.
At my latest interview, that landed me my current job, I was told with a slight chuckle, that I answered the questions quite well. I didn't complain about my then current job, but they still got the idea that there were a lot of problems.
Basic advice overall. Be honest, without being negative, meaning that you don't put yourself or previous employers down.

Unexpected interview question.
I distract them with a cookie.
Cookies always work

This sounds like such a smart and confident solution but in most of such jobs, giving a free item to a customer without your manger knowing would get you in even more trouble and wouldn’t make a good impression during a job interview. Well, at least in Europe maybe…

And now that person has had the "make a scene and get free shit" farther ingrained. Gotta love those policies.

I usually walk out because those bosses end up being toxic

Another way to answer thid question if you cant think if a story to tell at all you can say something like "While i cant think of a spesific instance i know i would respond *in this way* if that situation came up"

Can you do “what is your greatest superpower at work” I was like ummmmmmmm that’s a great question 😭😂

Me: “customer demanded to speak to the manager so I said “Hold on let me go get her and came back introducing myself as the manager” 😂

This is one of your best videos, erin! I’m going to memorize this word for word but make it relatable to my job! Thank you!

When I was a teller at a credit union we had someone who did not qualify for membership come in and ask to become a member. Since they did not qualify I had to unfortunately turn them down and simply explained how our charter restricted us. They were upset but not rude or anything about it. They then called the place and accused me of discrimination and rude behavior. Thankfully my boss was like "absolutely not." and believed me when I explained what happened. I was relatively new too but they still new by then that what I was accused of did not sound like my behavior at all.

I got asked such a simple question at a job interview literally today, they asked how my friends would describe me and I didn’t know how to respond because I’m typically the asshole of the group lol. I just took a sip of my water and said I’m a type A personality cause that’s also true

I think the cupon was cheaper than the bakery treat lol

S situation T task A action R result this is actually pretty good

“Without causing a scene” but there still was a scene

STAR = Situation, Task, Action, Result.

You are a genius ❤❤

Always just get the manager. Don’t try and resolve the issue, just get the manager.

1. Situation
2. Action
3. Result

As a hiring manager - great answer, Id would hire you:)

Let me tell you MY example please, folks, watch out
I was going to get a job as a janitor at a school and I was asked these weird and for obvious reasons inappropriate questions. Well, you know what I did?
I said "enough" really loudly and I got up from the chair, I kicked it back so that it even touched the table, then I pretended to trip in order to scare those sitting in the office, and after that I left. Yes, I did it.
Should I say that I slammed the door loudly? That's how I did it.
You must be laughing or judging or just thinking I'm an idiot.
But no, I’m just tired of getting a job with a minimum wage and shity attitude and having to completely waste myself emotionally and satisfy other damn people’s interests that do not concern my work, which I haven’t even fckin started yet.

I’m watching too late but still got the job haha

This had to be Panera 😂

I just had an interviewer ask me "so what about this role do you think youll struggle with?" Like what?? If i thought i was gonna struggle, i wouldnt have applied!

A free item vs using a discount. Customers are not always right. We should be able to say no and fight those reviews

OK but what happens if you don't have any experience and can't answer the question because you've never had a job before

So you showed the woman it's OK to abuse workers and yell at them bc she gets a treat afterwards.
That's positive reinforcement, and the company will lose more money on her and people like her in the future.
In Germany you'd be declared a pushover, scared of truly handling conflict, not suitable for responsible contact with customers -means you'd never get a job where you had to decide strategies by yourself, you'll never be a manager...

As a recruiter you do not know how badly I wish that people could just follow the direction and answer the question with an example such as your own. You were doing marvelous things, thank you!

How to talk about raise in current organization?

I can say all that..... just not that organised 😂

Can't I just lie about these things? These are liberal checkbox questions right? "Tell me about a time you lead a project". Ok, I led a project to obtain and utilise resources and sustenance for individuals of a product team to retain their abilities to function within the production environment. Translation: we went out for lunch.

It was a great explanation but not all retail establishments are bakeries, and most retail establishments don't reward bad behavior!!

seriously ... job seekers need to search out a decent employer of which there are few.. and make sure they actually really are looking for an employee rather than just going through the motions and the job is going to someone's in law...

How do you feel ab the texture of these sponges?

STAR RoCKS!

OK, BUT what if I had never a job in a Bakery before...?!
And is it not annoying, if I answer every difficult question with the same answer...?!

This is a hack for all doze peeps who just wanted somefin free from da bakeryz and pretended to care about the cupon in order to get there!!!

Does it matter if i was never a cashier ?

and the next question the interviewer will ask is so do you think all customers are correct and What will u say then this answer was incorrect the one in the video, what she did was basically say that she gave away something for free without the consent of the company and the company lost business no one wants to hire someone like this.

I always hate these kind of questions

... No you can't use an expired coupon, but I'll give you free stuff... That'll teach her.

Yup I'm lying

I was asked how could I handle working with mainly men..

bro answer from chatgpt

Baloney. The next customer would say, "Well what do I get for free?!"

what a great way to run a business by losing money

Instead of training monkeys to keep the zoo running for the owners’ profit, open caged minds to work for themselves and build their own businesses.

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Is there a book for all these corporate interviews schnenigans and hypocrite language ?

STAR is the worst

I hate this question

So lie?

you are bad

This girl is so cute ❤